Frequently asked questions

We are a young, curious company with a focus on genuinely good food products. We make our own products under the brand Finsk Lakrits, but we also sell a wide selection of carefully chosen brands in our webshop — products we ourselves love and that meet our standards for taste, quality, and freshness. Our assortment is constantly growing. Our goal is to elevate the entire "truly delicious" category and make it easy for you to find your new favorites.

Our head office & flagship store is located at Kåkbrinken 11A, and we have several warehouses around the country from which deliveries are dispatched. With our own drivers, vehicles, and delivery system, we monitor the entire chain from warehouse to door — which is the difference between fresh and not fresh.

Finsk Lakrits is our own brand and the heart of our philosophy: we put our money where it counts—in the ingredients. No shortcuts, no unnecessary frills. The same principle guides the brands we include in our assortment—we choose products with the same focus on taste and quality.

No. You can shop as a guest without creating an account. However, if you plan to order multiple times, it will be quicker with an account — then you won't have to fill in your address and contact details again every time, and you'll have access to your order history.

You will receive an order confirmation to your email as soon as we have received the order. Haven't received it? Check your spam folder first. If it's not there either, there's probably been a mistake in the email address at checkout — contact support@finsklakrits.se and we'll sort it out.

Most of the time, yes, if you contact us quickly. We pack and ship as fast as we can, so if the order has already left the warehouse, unfortunately, it's too late. Email support@finsklakrits.se with your order number and we'll do what we can.

Yes. Enter the delivery address in the checkout under "Other delivery address" and we will send the package there. This is a good solution for gifts, office deliveries or if you are, for example, living somewhere else for a period.

Yes, and we make it easy. Email info@finsklakrits.se if you want larger volumes, invoice payments or to discuss a recurring setup for offices, events or client gifts. We also do B2B deliveries to stores — see more under Resellers and B2B.

No, order exactly what you want. However, free shipping only kicks in on orders over 399 SEK. Below that, a shipping fee is charged, which is clearly displayed at checkout before you pay — no surprises.

2–5 business days after the order leaves our warehouse. If you place the order on a weekend or public holiday, we will start packing it on the next business day. Deliveries to Denmark, Germany, and the Netherlands may take slightly longer depending on the destination and shipping carrier — the exact estimated delivery time will be shown at checkout before you complete the purchase.

We deliver to Sweden, Denmark, Germany, and the Netherlands. You can also find us in approximately 1,200 grocery stores across Sweden if you prefer to shop in person. If you wish to order from a country other than the four mentioned above, please contact support@finsklakrits.se, and we will get back to you with information on whether we can arrange it.

Free shipping on orders over 399 SEK. For orders below this, a shipping fee will be charged, which is clearly displayed at checkout before you complete your purchase. The shipping fee may vary slightly depending on the destination country and the size of the package.

For deliveries within the EU (Sweden, Denmark, Germany, Netherlands), no customs duties or additional VAT apply — the price you see at checkout is the final price.

We ship with our regular logistics partners, and the choice of company may vary depending on the package size and destination. You will always receive a tracking number by email when the package leaves us, so you can follow it all the way to your home.

When the package is shipped from the warehouse, you will receive a delivery notification to your email with a tracking number and a link. Click there, or use the number directly on the shipping company's website. It may take a few hours before the first status is visible — this is completely normal.

First, check the tracking and look in your emails for a notification – the package might be at your nearest agent without you having received an SMS. If more than seven working days have passed since we shipped and the tracking hasn't updated, email support@finsklakrits.se with your order number and we will resolve it with the shipping company for you.

Please contact support@finsklakrits.se within a few days with a picture of the damage and your order number, and we will arrange a refund or a new delivery. Save the packaging and contents until we tell you that you can dispose of it — it is needed for the shipping company's claim.

If the package is not collected from the agent within the collection period (usually 7–14 days), it will be returned to us. We reserve the right to charge you for return shipping and handling costs, normally SEK 149. It is therefore smarter to collect the package and make a return in the usual way if you have changed your mind – it will be cheaper for you.

We accept cards (Visa, Mastercard), Klarna (invoice, partial payment, direct payment), Swish, and Apple Pay/Google Pay where available.

For deliveries to Denmark, Germany, or the Netherlands, the selection may differ slightly — cards and Klarna work in all four countries, while Swish only works for Swedish customers. You will see the options applicable to your specific delivery directly at checkout.

Yes. All payments are made via encrypted connection (SSL) and handled by established payment providers such as Klarna and our card acquirer. We never store your card details — they are handled directly by the payment provider in accordance with PCI DSS standards.

When paying by card, the amount is reserved immediately and debited when we ship the order. With Klarna invoice, you will receive the invoice separately with payment terms, usually 14 days. With Swish, the money is debited directly upon purchase.

Yes, an order confirmation with a receipt will be sent to your email immediately after purchase and serves as your proof of purchase. If you need a supplementary invoice with an organization number, please contact support@finsklakrits.se and we will arrange it for you.

Let's be direct: our products are foodstuffs, and foodstuffs are exempt from the statutory 14-day right of withdrawal under the Distance Contracts Act. We therefore cannot accept returns of products due to taste preferences, regardless of whether the packaging is opened or not. The reason is hygiene — we cannot resell anything that has been in another customer's possession.

However, please contact us anyway if you are not satisfied. We take customer experience seriously and want you to like what you have purchased. If something does not meet expectations, we will find a solution together.

Email support@finsklakrits.se with your order number and a brief description of what went wrong, preferably with a photo. We will either send you the correct product or issue a refund — you choose what suits you best.

The right to make a complaint under the Consumer Purchases Act is valid for three years and covers original defects. If the product is damaged upon delivery, the best-before date has passed when it arrives, or if there is any other defect in the item itself, we will replace it. Email us at support@finsklakrits.se with a picture and order number, and we will resolve it quickly.

We will refund you within 14 days of approving the claim, usually sooner. The money will be returned to the same payment method you used - card to the same card, Klarna to your Klarna invoice, Swish to the same account.

On each product page and on the packaging itself. There you will find the ingredient list, nutritional values, weight, allergy information, and storage instructions for that particular product. If anything is unclear, please contact support@finsklakrits.se and we will answer.

It varies between the products and brands we sell. The most common allergens to look out for in our range are gluten (wheat), milk/lactose, gelatin, nuts, and soy — which ones are present in a specific item is always clearly stated on the product page and on the packaging itself.

If you are allergic or hypersensitive, always read the ingredient list before eating.

It varies. We have vegan, vegetarian, and products containing animal ingredients in our range. Each product page has clear labeling so you can easily choose what suits you. Feel free to filter the assortment via our collections if you are specifically looking for vegan or vegetarian options.

It depends on the product. We have both gluten-free options and products that contain gluten (usually wheat) in our assortment. Allergy information and a complete list of ingredients are clearly stated on each product page and on the packaging itself.

If you are gluten intolerant or have celiac disease, always read the ingredient list before purchasing.

It varies between products and brands. The best-before date is always clearly stated on the packaging, and most foods in our range have a shelf life of 6–12 months from the date of manufacture. Generally, products taste best close to the manufacturing date — open, enjoy, and share before the best-before date.

Store in a cool, dry place and at room temperature unless otherwise stated on the packaging. Avoid direct sunlight and hot places such as on top of the stove or in a car during the summer. Once opened, it keeps best sealed or in an airtight container. For products that require refrigeration or other special storage, this will be clearly stated on the packaging.

We sell products from several different brands and manufacturers. The origin and country of manufacture are always clearly stated on the product page and on the packaging itself. Many of our liquorice products — including our own brand Finsk Lakrits — are manufactured in Finland, but we also have products from other countries in our range.

Our products are food and confectionery that should be consumed in moderation. For liquorice products specifically, the Swedish Food Agency recommends that children and pregnant women avoid larger quantities, as glycyrrhizin in real liquorice root can, in high doses, affect blood pressure and the fetus, respectively.

Always read the product information and if you have questions – consult your child health centre, doctor, or midwife.

You can find our own brand, Finsk Lakrits, in around 1,200 grocery stores across Sweden — including ICA, Coop, Hemköp, City Gross, Eko Stormarknad and Tempo, as well as several smaller specialist stores.

Can't find us where you usually shop? Tell the store manager that they should stock us. That's how our product range grows.

Great! Email info@finsklakrits.se or use the contact form, and we will get back to you with a product catalog, prices, and delivery terms. With our own drivers and delivery system, we can often offer fast deliveries with high freshness.

Yes. We offer business solutions for everything from individual client gifts to larger volumes for events and offices. Email info@finsklakrits.se with your needs, and we'll put together something suitable – including potential branding or custom packaging.

The quickest way is by email. We have two addresses so that questions go to the right place immediately:

info@finsklakrits.se — for everything concerning orders, deliveries, returns, complaints, and customer support.

We usually reply within one business day, often faster. You can also use the contact form on the contact page.

Yes. Sign up at the bottom of the site to be the first to know when we release new products, run campaigns, or have something extra going on. No spam — we only email when we have something to say.

All in accordance with GDPR. We use your data to process your order, deliver it and communicate with you about it. We never sell your data to third parties. Our full privacy policy can be found at the bottom of the site.

We do what we can, honestly. We distribute with our own drivers and delivery system to reduce unnecessary intermediaries and maintain freshness. We are continuously working on reducing plastic in packaging and collaborating with shipping companies that are transitioning to fossil-free transportation. We still have areas to work on — and we say that straight out instead of pretending we are done.

Yes. On the site's recipe page, you'll find our favourites, currently focusing on recipes where liquorice plays the main role. As the assortment grows, so will the recipe library.